How to Start Writing Policies and Procedures

Written by Chris Anderson


Any old policy and procedure format saves time by not having to start from scratch, right? Well, not necessarily.

Using a weak starting point can hurt employee usability, introduce confusion and user-error, and may not assist in your compliance and control objectives. The result could set your project back further and cost you even more time to fix it later. But it doesn’t have to.

Drive Performance Improvement

If your policies and procedures are incomplete, outdated or inconsistent, then you are probably not drivingrepparttar performance improvement you intended. And by improving your business, you can save money and help increase customer satisfaction.

Improve Your Results

To be confident you’re buying a procedure template that getsrepparttar 103538 job done quickly and correctly, it’s important to examine its basic elements. Take a moment to viewrepparttar 103539 following features that you should be using, and also learn how to benefit with such crucial time-saving features as:

•An ISO 9000 compliant layout for easier readability

•A clear and concise header block to ensure a procedure communicatesrepparttar 103540 purpose and scope

•Clear department responsibilities that identify who does what

Does Martha Stewart Have Soul?

Written by Stephanie Yeh


DOES MARTHA STEWART HAVE SOUL? By Stephanie Yeh and Raymond Yeh

Whether you think Martha Stewart deserves more, less or no jail time (more than 43% of respondents in a recent USA Today poll thought she should spend more time in jail),repparttar diva of domestic grace is using her time behind bars to boost her PR value sky high.

By going to jail early, sending out heartfelt web letters asking people to donate money torepparttar 103537 American Cancer Society charity instead of mailing her money and gifts, and even offering to assist underprivileged women start businesses, Stewart is walking a very public "road to redemption."

While we can't really blame Stewart for makingrepparttar 103538 best of a bad situation, we have to wonder what kind of legacy this will create for up-and-coming entrepreneurs and business leaders, not to mentionrepparttar 103539 American public as a whole.

Stewart's story already had enough rags-to-riches romance to make her a top role model. Add to that her new seemingly humble persona and her place as a societal icon is all but guaranteed. But is what she's modeling good or bad or America?

Let's break down exactly what she's demonstrating, then you can decide for yourself:

<><> Arrogance is Acceptable as Long as You're Successful <><> Stewart is guilty ofrepparttar 103540 sin common among most celebrity leaders: hubris. She no doubt began believing everything her PR department put out. She's been labeled "power mad," "mean spirited," and "cruel" inrepparttar 103541 press, butrepparttar 103542 media-happy public was willing to accept her and buy her products as long as she was a wealthy public figure.

LESSON: It's perfectly acceptable to buy products from a power-mad, mean spirited, cruel leader as long as she's popular andrepparttar 103543 media likes her.

<><> You Can Recover from Any Fall With a Show of Humbleness <><> Stewart is making a very public show of humble pie, but let's take a deeper look atrepparttar 103544 motivations behind her actions. First, she volunteered to enter prison even when she didn't have to. Sounds humble, but why did she really do it? She says it's so she could "be back to work beforerepparttar 103545 spring planting season" (USA Today, September 15, 2004).

She also offered to help underprivileged women start their own businesses. But this was in fact really a means for her "she could shorten her time in jail by offering to serve part or all of her sentence," as reported inrepparttar 103546 July 19 issue of USA Today.

Finally, she has asked people to stop sending gifts and to start donating torepparttar 103547 American Cancer Society. Considering that Stewart recently earned a healthy $8 million from sales of Omnimedia stock (her own company), we have to wonder whether it wasreal giving or just a public show of humility.

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